Refund Policy

Effective Date: June 9, 2026  |  Last Updated: June 9, 2026

1. Introduction

At Pizza Inn, customer satisfaction is our highest priority. We take great pride in preparing fresh, high-quality food for every order. However, we understand that there may be occasions where an order does not meet your expectations or an issue arises. This Refund Policy explains your rights regarding refunds, cancellations, exchanges, and dispute resolution in connection with orders placed through our website, food-innpizza.click.

This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices in commerce. We are committed to treating every refund request fairly, transparently, and promptly.

2. Eligibility Conditions for Refunds

A refund may be issued under the following circumstances:

• Incorrect Order: You received an item or order that is different from what you placed. For example, you ordered a pepperoni pizza but received a vegetarian pizza.
• Missing Items: One or more items included in your order confirmation were not delivered or included in your pickup order.
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, or otherwise unfit for consumption at the time of delivery or pickup.
• Significant Delivery Delay: Your order was significantly delayed beyond the estimated delivery window provided at checkout, and the food arrived in an unacceptable condition as a direct result of that delay.
• Order Not Received: Your delivery order was marked as delivered but was not received at the address provided, and no evidence of delivery (such as a photo confirmation) can be established.
• Duplicate Charges: You were charged more than once for the same order due to a technical error on our platform.
• Unauthorized Transaction: A charge appeared on your account that you did not authorize and was not made by someone with authorized access to your account.

Refunds are evaluated on a case-by-case basis. Pizza Inn reserves the right to request supporting evidence, such as photographs of the food or order, before processing a refund.

3. Timeframes for Refund Requests

To ensure a fair and timely resolution, refund requests must be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We encourage customers to inspect their orders immediately upon receipt and contact us as soon as any issue is identified.

4. Non-Refundable Items and Situations

The following situations and items are generally not eligible for a refund:

• Change of Mind: Orders that have already been prepared cannot be refunded simply because you changed your mind or no longer want the food.
• Incorrect Address Provided: If a delivery fails because an incorrect or incomplete address was provided by the customer, we are not responsible for issuing a refund.
• Customer Unavailability: If our delivery driver was unable to complete delivery due to the customer being unreachable or unavailable at the delivery location, and attempts to contact the customer were unsuccessful.
• Customized Orders: Items made according to specific customer customizations or special requests, where the customization was followed correctly, are not eligible for a refund based on taste preference.
• Promotional or Complimentary Items: Free items provided as part of a promotion are not eligible for a cash refund.
• Delivery Fees: Delivery charges are non-refundable once the delivery process has begun, unless the non-delivery was the fault of Pizza Inn.
• Orders Already Consumed: If a significant portion of the order has already been consumed, refunds may not be issued except in cases of a verifiable food safety concern.
• Minor Variations in Appearance: Food items may look slightly different from promotional images. Minor cosmetic differences do not qualify as a refund-eligible issue.

5. How to Request a Refund — Step-by-Step

To submit a refund request, please follow the steps below:

1. Step 1 — Contact Us Promptly: Reach out to our customer support team as soon as you identify the issue. You can contact us via email at [email protected] or through the contact form available on our website at food-innpizza.click.
2. Step 2 — Provide Your Order Details: Include your order number, the date and time of your order, and the name associated with the order. This information can be found in your order confirmation email.
3. Step 3 — Describe the Issue: Clearly explain the reason for your refund request. Please be as specific as possible — describe what was wrong with the order, which items were affected, and how the issue impacted your experience.
4. Step 4 — Submit Supporting Evidence (If Applicable): Where possible, please attach photographs of the incorrect, missing, or unsatisfactory food items. Visual evidence greatly assists our team in processing your request quickly and fairly.
5. Step 5 — Await Confirmation: Our customer support team will acknowledge your request within 1 business day. We may follow up with additional questions or requests for clarification.
6. Step 6 — Refund Decision: After reviewing your request and any supporting documentation, we will notify you of our refund decision via email within 3 business days of receiving your complete submission.
7. Step 7 — Refund Issued: If your refund is approved, it will be processed according to the payment method used and the timelines outlined in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved by our team, the time it takes for the funds to appear in your account will depend on your original payment method:

Please note that while Pizza Inn processes refunds promptly on our end, your bank or payment provider controls the final timing of when the refunded amount appears in your account. We are unable to expedite processing on the part of third-party financial institutions. If you have not received your refund within the timeframe stated above, we recommend contacting your bank or payment provider directly.

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following circumstances:

• Only certain items in your order were incorrect, missing, or unsatisfactory, while the remainder of the order was delivered correctly and in acceptable condition.
• The order was partially consumed before the issue was identified, limiting the scope of the refundable portion.
• A delivery fee or service charge is deemed non-refundable, but the food items qualify for a refund.
• A promotional discount was applied to the original order, and the refund will reflect the actual amount paid rather than the full listed price.
• The issue was partially caused by the customer (for example, an incorrect special instruction that affected only part of the order).

Partial refund amounts will be clearly communicated to the customer along with the rationale for the partial adjustment. Customers who disagree with a partial refund decision may escalate the matter through our dispute resolution process outlined in Section 10.

8. Exchange Policy

Given the perishable nature of food products, traditional exchanges (returning a product for a replacement) are handled on a limited and case-by-case basis. Pizza Inn's exchange policy is as follows:

• Replacement Orders: In cases where an incorrect item was delivered, Pizza Inn may, at its discretion, offer to prepare and deliver a replacement item rather than issuing a monetary refund. Replacement orders are subject to availability and operational capacity at the time of the request.
• Store Credit: In lieu of a cash refund or replacement, we may offer store credit equivalent to the value of the affected items. Store credit can be applied toward a future order on food-innpizza.click and does not expire within 12 months of issuance.
• Customer Choice: Where both a replacement and a refund are offered, the customer will be given the opportunity to select their preferred resolution, subject to eligibility under this policy.

We do not accept physical returns of food items due to health, safety, and regulatory requirements.

9. Cancellation Policy

We understand that plans can change. Below are the terms governing order cancellations:

9.1 Cancellations Before Preparation Begins

If you wish to cancel your order, you must do so within 5 minutes of placing the order. During this window, your order may not yet have been sent to our kitchen for preparation. To cancel, please contact us immediately at [email protected] or via phone with your order number. If the cancellation is confirmed before preparation begins, you will receive a full refund.

9.2 Cancellations After Preparation Has Begun

Once our kitchen team has begun preparing your order, cancellations are generally not accepted, and a refund will not be issued. Food preparation typically begins within 5 to 10 minutes of order confirmation. In exceptional circumstances, we may consider a partial refund or store credit at our discretion.

9.3 Cancellations Due to Unavailability

If Pizza Inn is unable to fulfill your order due to ingredient unavailability, store closure, or operational issues on our end, you will be notified promptly and issued a full refund automatically to your original payment method.

9.4 Scheduled Orders

If you have placed a scheduled or pre-ordered item, you may cancel the order up to 30 minutes before the scheduled pickup or delivery time without penalty. Cancellations within 30 minutes of a scheduled order may not qualify for a refund if preparation has already commenced.

10. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request or believe that your concern has not been adequately addressed, you have the right to escalate the matter through the following dispute resolution process:

1. Level 1 — Direct Customer Support: Submit or re-submit your concern in writing to [email protected] with the subject line "Refund Dispute – [Your Order Number]." Clearly outline why you believe the initial decision was incorrect and include any additional evidence or information not previously submitted. Our team will review and respond within 3 business days.
2. Level 2 — Management Review: If your concern remains unresolved after Level 1, you may request an escalation to our management team. This request should be made in writing and will be acknowledged within 2 business days. Our management team will conduct a thorough review and aim to provide a final resolution within 7 business days.
3. Level 3 — External Dispute Resolution: If you are still not satisfied after the management review, you may seek recourse through the following external channels:
   • File a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov.
   • Contact your state's Attorney General's consumer protection office.
   • Initiate a chargeback through your bank or credit card provider, providing documentation of our communications and your unresolved dispute.
   • If applicable under your state's laws, pursue small claims court proceedings for disputes not exceeding the jurisdictional monetary limits in your state.

11. Consumer Rights Under Applicable Law

Nothing in this Refund Policy limits or waives any rights you may have as a consumer under applicable United States federal or state law. Customers located in California may have additional rights under the California Consumer Protection Act (CCPA/CPRA) and other state-specific consumer protection statutes. Residents of other states are encouraged to review their respective state laws regarding consumer rights in connection with food service purchases.

The Federal Trade Commission Act prohibits unfair or deceptive acts or practices in or affecting commerce. Pizza Inn is committed to full compliance with all applicable federal and state laws and will never engage in deceptive practices in connection with our refund process.

12. Changes to This Refund Policy

Pizza Inn reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at food-innpizza.click. The "Last Updated" date at the top of this page will reflect when the most recent changes were made. We encourage customers to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund requests, questions about this policy, or any other concerns regarding your order, please reach out to us through the following contact details: